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7 Secrets of Successful Training
Keep these principles in mind when you are preparing and delivering training and you will and you will be well on the way to training success.
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2008 Almanac
This edition of the MWLS Almanac lists over 40 significant, notable and interesting dates for 2008 including major religious festivals and the dates for the full moon. Also see our Planning and Organising Book List.
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2008 International Holidays
If you are planning to visit, or planning events in other countries, it’s a good idea to be aware of when the national holidays occur. This resource gives the 2008 national holiday dates for more than 30 countries. Includes country information for each of the countries listed. Also see our Planning and Organising Book List.
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2009 Almanac
This edition of the MWLS Almanac lists over 40 significant, notable and interesting dates for 2009 including major religious festivals and the dates for the full moon. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme. Also see our Planning and Organising Book List.
2009 International Holidays
If you are planning to visit, or planning events in other countries, it’s a good idea to be aware of when the national holidays occur. This resource gives the 2009 national holiday dates for more than 30 countries. Includes country information for each of the countries listed. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme. Also see our Planning and Organising Book List.
Amazon Marketplace Profit Calculator (Beta)
Calculates the profit you can expect to make on a specific book when you list and sell on Amazon Marketplace. The calculation includes VAT and is for books delivered within the UK.
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Assuring Training Quality
Training should be considered to be no different to any other business process - and as such it should be subject to the same rigorous quality controls as any other critical process. This paper describes an audit process that was designed to assure the quality of training suppliers by making sure that the basics were done consistently well. (PDF, 12 pages 47KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Benchmarking Training
Comparing yourself against companies who have a known high reputation for training excellence is one of the best ways to improve your training. This article covers: what benchmarking is, the benchmarking process and what should be measured. (PDF, 8 pages 29KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Beyond the Learning Log
Keeping a learning log or journal is good for learning and continuous professional development, but let’s face it — they’re a real pain to fill in. This article looks at more interesting and rewrding alternatives to conventional learning logs.
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Brainstorming
Brainstorming is an idea-generating technique pioneered by Alex Osborn. Learn about the uses, rules and different types of Brainstorming. (PDF, 2 pages, 17KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Brainwriting
Brainwriting is an idea-generating technique that works well with large groups and combines the features of the various approaches to brainstorming. Mostly used for working on a shared problem, brainwriting is also useful when individuals have different problems that would benefit from group input and advice. (PDF, 2 pages 74KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Business Card Creator (Beta)
Produces a simple business card from information you supply on a web-based form. This resource is under development and is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Business Jargon Generator
Been stuck for words at a business meeting? Let this 'Business Jargon Generator' do the work for you.
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Buying and Selling on eBay
A guide to buying and selling on eBay and other Internet auction sites. ('Make Your Net Auction Sell' - a SiteSell eBook)
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Cause and Effect Diagram
The ‘Cause and Effect Diagram’ (also known as the ‘Ishikawa Diagram’ or ‘Fish Bone Diagram’) is a popular technique for analysing problem causes in which a diagram, with the appearance of a fish bone, is constructed. This resource shows how to construct a cause and effect diagram and gives real-life examples of how it is used. (PDF, 3 pages 15KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Choosing a Training and Conference Centre
A good starting point for choosing a training or conference centre is our Training and Conference Center Directory, but however you find a centre, you are strongly recommended to visit the centre and conduct your own survey before making any bookings. A survey should concentrate on...
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Classical Organisation Theory
Classical organization represents one of the earliest efforts to develop a theory of management. Many of the principles of this system originated in ancient Roman military structure, and have been modified for the purpose of modern industry. (PDF, 3 pages 190KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme. Also see Business and Management Books.
Coaching Tips
Coaching is a method of helping individuals develop knowledge or skills. This resource gives tips on how to coach covering both directive and facilitative styles of coaching. (PDF, 3 pages, 9K). Also see Life Coaching and our Coaching Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Consensus
This is a briefing which gives groups guidelines on how to achieve consensus. It also includes a consensus exercise and a consensus effectiveness questionnaire (PDF, 3 pages, 13KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Contingency Planning
When you make plans you assume that everything will go right. Of course, the real world has a habit of challenging the best laid of plans. Whatever could possibly go wrong often does - at the worst possible time. It is for this reason that contingency planning should be an element of every plan... (PDF, 4 pages 10KB). Also see contingency planning books. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Credit Card Processing
A guide to how you can accept credits cards and other forms of payment on your website. Updated to include Google Checkout.
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Dates
'Dates' is a small program which gives the day of the week for: any given date, New Year's Day, Christmas Day and Boxing Day as well as the date for: Easter Sunday, May Bank Holiday, Spring Bank Holiday and August Bank Holiday. (JavaScript, HTML, 7KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Dealing With Difficult Behaviour
People sometimes behave in various difficult ways during workshops, meetings and training sessions. Dealing with them is a matter of judgement and experience, as are most training skills. Learn about the most effective techniques for dealing with difficult behaviour. (PDF, 4 pages, 43KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Decision-making Styles
You may have been using a benchmark decision-making process and your thinking may have been faultless, but you still hit problems: you were overtaken by events; you were unaware of a vital piece of information; the decision was not implemented. The cause of these problems can often be traced to using the wrong decision-making style... (PDF, 2 pages, 13KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Declaration on Learning
Eight authorities on learning: John Burgoyne, Ian Cunningham, Bob Garratt, Peter Honey, Andrew Mayo, Alan Mumford, Michael Pearn and Mike Pedler have got together to produce 'A Declaration on Learning' which documents their common beliefs and stimulates a debate which will take learning into the 21st century.
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Definition of Learning
When dealing with training or the concept of the learning organization, it is useful to have a working definition of learning. Learning is like time: we all know what it is until we have to define it. This article goes back to basics to find a working definition of learning.
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Delphi Consultation Process
In antiquity, Delphi, a village in central Greece, was the principal sanctuary and oracle of the god Apollo. Today, we no longer seek the answers to momentous questions from priestesses. Instead, we turn to consultants or experts. But we don't seem to have the same level of confidence in our experts as the ancient Greeks had in their oracles. The Delphi consultation process provides a method for helping experts (and others) home-in on a high quality, agreed conclusion. (PDF, 3 pages, 53KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Developing and Delivering Training
Learn how to develop and deliver a training session. This resource describes how to define the subject, describe the aims, obtain subject matter expertise, describe the students, identify course content, structure course content, write objectives and tests, choose methods and media, write a trainer's guide, prepare visual aids and student materials, pilot the session, prepare for the session, present the course, and handle yourself in the classroom. (PDF, 21 pages, 89K). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Discussion Leading
Discussion leading is an important tool for trainers and facilitators. Presentation is good for new facts but when the knowledge is within the group and high commitment to the outcome is needed, it is difficult to beat a good discussion. Learn about the uses of discussion leading techniques, how to use discussions appropriately to contribute to the achievement of training and meeting objectives, and how to plan and organize discussion sessions. (PDF, 17 pages, 113KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Dressed to Train
One of the problems that trainers and facilitators face is what level of clothing should they wear when they are in front of a group. This short article covers: guidelines for what to wear; choosing the right dress code and being comfortable with what you wear. (PDF, 2 pages, 7KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Effective Reading
Day by day, as a busy schedule consumes more and more of your time, a pile of reading material steadily mounts up. You may feel increasingly guilty because these remain unread and that may not be keeping up to date or doing your job properly. Reading effectively is an essential skill and this resource covers: categorising reading matter, improving your reading and useful hints. (PDF, 4 pages, 11KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Eliza, your personal coach
The original Eliza was an early, classic example of artificial intelligence. Tell Eliza your problems and ask her for her advice. This implementation © 2003 MWLS.
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Elusive Easter
Easter is one of the trickiest holidays when it comes to planning training and it can catch out even the most wary. This article describes how the date for Easter was fixed, how to calculate the dates for Easter, and the dates for Easter up to 2016.
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Employment Data
Key data on topics such as the minimum wage, maternity pay and statutory redundancy.
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Feedback Analysis spreadsheet
This resource is an Excel spreadsheet that analyses the responses of students to questions about a course by calculating the average response and drawing a graph to show the spread of responses for each of the questions. It also includes a paper on what the different spreads produced by these graphs mean. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Five Whys
This is a good method for getting to the root causes of a problem. The article includes suggestions for using this technique with a group and an example exercise. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
The Fog Factor
I was reading a service engineers' job profile which assumed a reading ability of an average 16 year old. We all want our materials to match our students, but how do you assess readability and adapt your style to match a given reading age? Fortunately, it is possible to adapt your style to suit readers of varying age and education. You can even do it by numbers. Learn how to assess the minimum age and educational level for which a text is suitable - we even give you access to a web page that will calculate the Fog Factor for you. (PDF, 2 pages, 8KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Force-Field Analysis
A force-field diagram allows you to analyse the forces which help and hinder you from closing the gap between where you are now and where you want to be. Because it deals with current and desired situations, force-field analysis is particularly useful in generating solutions in problem solving and developing strategies for change management. (PDF, 3 pages, 14KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Gantt Chart Spreadsheet
The best way to produce Gantt charts is, of course, to use specialist project management software such as Microsoft Office Project, but these programs can be very expensive. An alternative is to use a spreadsheet to construct a Gantt chart. Given some patience and this example spreadsheet and notes, you will be able to produce Gantt charts which are both economical and professional looking. (Excel, 36 KB). Also see our Project Management Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Gantt Charting
Gantt charts were invented by Henry Gantt and are used for scheduling projects. This resource shows you how to construct a Gantt chart and how to use them for scheduling, progress tracking and project management. (PDF, 4 pages 26KB). Also see our Project Management Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Giving Feedback
Giving feedback is a powerful tool used by facilitators, trainers and managers. Used properly feedback can enhance individual development, but used ineptly it can be highly destructive. Learn about what feedback is, the different types of feedback, the characteristics of good feedback and how to deliver effective feedback. (PDF, 2 pages, 13KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Google Checkout Integration
A guide to integrating UK shopping carts with Google Checkout.
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How to Ensure Your Customers Receive Important Emails
Increasingly, ISPs are using filtering systems to try and keep spam out of customers' inboxes. Unfortunately, the filters are often very coarse and sometimes they accidentally filter the email that your customers want to receive. Here are some tips to help your customers receive your emails.
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How to Forget Bad Memories
A University of Colorado study shows that, with enough practice, people can develop the ability to suppress emotional memories. This has implications for those suffering from conditions ranging from post-traumatic stress disorder to depression.
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How We Make Good Decisions with Poor Information
Every day we make thousands of decisions based on imperfect information. Now, in a study of rhesus monkeys, a team of researchers from the Howard Hughes Medical Institute (HHMI) at the University of Washington has observed primates making decisions based on the probabilities of getting a good outcome.
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Human Relations Theory
In the 1930s, the human relations movement challenged the scientific management theories of Taylor by emphasising the human dimension of management. Ironically, it was scientific studies that eventually gave rise to theories which opposed scientific management… (PDF, 3 pages 65KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
ISBN Lookup
This resource checks whether a given 10-digit ISBN (International Standard Book Number) is valid and displays the information held on the number. It also give you the opportunity of going to the relevant Amazon page and or earching for the number through Google.
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Johari Window
The process of communicating - of transacting with others - is one of the most important elements of our lives. The Johari Window, which is described in this resource, is a way of looking at relationships and the communication process. (PDF, 8 pages 509KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Keeping Meetings on Track
Do you have trouble keeping your meetings on track? Does it seem that your meetings suffer from some unidentified infection? Don’t despair - this resource could be just the antidote you’re looking for. (PDF, 2 pages, 9KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Kipling Method of Problem Analysis
Once a problem has been identified and defined, the next step is to analyse the problem to determine the root causes. The Kipling method of problem analysis provides a good starting point for doing this. (PDF, 1 page 22KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Know Your Health Data
There are some numbers you need to know in order to stay healthy - but which ones - and how high or low should they be before you need to take action? This article is intended to help you make sense medical test results.
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Learning Organizations: What they are and how to implement them
Margaret Thatcher once said, 'There is no such thing as society, only individuals.' The same could be said about the learning organization: 'There is no such thing as a learning organization, only individuals who learn.' This article disputes this point of view, defines the learning organization, single- and double-loop learning (both single- and double-loop) and also suggests strategies for implementing a learning organization. (PDF, 8 pages 57KB). Also see our Learning Organization Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Learning to Learn
You can make your own learning - and that of your organization - more effective by understanding some basic principles and applying the proven hints and tips that are to be found in the six chapters of this eBook: Learning and Learning Processes, Learning Principles, Learning Preferences, Learning Strategies, Learning Environments, and Learning Resources. (PDF, 16 pages 160KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Learning Transfer
Training, no matter how good, is a waste of time if it does not help improve the business. Training will have no impact on the business unless the skills are used back at the work place. This article covers: the definition of learning transfer; what prevents learning transfer from taking place; what assists learning transfer; putting learning transfer into practice. (PDF, 10pages, 31KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Life Coaching
An article on Life Coaching by Richard Steele of Noble Manhattan Coaching.
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Make Your Price Sell
A SiteSell guide to pricing your products and services.
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Making Money Out of Your Website
A SiteSell article on how to earn revenue using Google AdSense.
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Management By Objectives
Management By Objectives (MBO) was first suggested by Peter Drucker in 1954 and popularized through the efforts of George Odiorne, John Humble and others. MBO is a comprehensive management system based on measurable and participatively set objectives. Learn about the manager's role, the MBO process, implementing MBO, and its strengths and limitations. (PDF, 3 pages, 75KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Management Presentations
Making a presentation to management can be one of the most daunting tasks that you can be asked to undertake. This resource covers the presentation skills that will help you get approval for change and get support, time, and other resources to implement your proposals. (PDF, 3 pages 111KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
McGregor's Theory X / Theory Y
This article summarises Douglas McGregor's ‘Theory X / Theory Y’ which describes two basic (and conflicting) views of human behaviour. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Measures of Training
How many times have you been asked to justify the time, effort and money that has been invested in your training? The question cannot be answered objectively without some kind of measurement. Deciding what these measurements should be is a challenging task and this article explores some conventional - and less conventional measures of training. (PDF, 5 pages, 28KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Meeting Observation Form
How effective are your meetings? How do you know whether they are improving? This resource identifies and defines the characteristics of an effective meeting which can then be scored and tracked. How effective are your meetings? How do you know whether they are improving? This resource identifies and defines the characteristics of an effective meeting which can then be scored and tracked. (Excel; PDF, 2 pages, 8KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Memorising Lists
With life becoming more complicated we all need to memorise vast amounts of information. This resource describes two systems which are based on a technique that will help you remember lists of items in their correct sequence. (PDF, 2 pages 7KB). Also see Memory Books. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Memorising Numbers
How many PIN numbers you have to remember? It really is starting to get out of hand. You need a different one for every bank account and many web sites. And now there are now plans to introduce PIN numbers for our credit cards. Given we are not supposed to write them down, we need help to remember them. Learn two proven methods for memorizing numbers and - should you ever wish to - you'll also be able to 'impress' your friends by memorizing pi to 20 decimal places. (PDF, 5 pages, 7KB). Also see Memory Books. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
The Metonic Cycle
Predicting the phases of the Moon has always been a tricky problem but fortunately, in 433 B.C. Meton discovered that after a 19-year Metonic Cycle the phases of the Moon start to reoccur, within about 2 hours, on the same days of the same months of the year. If the dates of the full Moon are recorded during one 19-year-cyle, we can work them out for all the years of the following cycles. This resource gives you the dates of the full Moon for 1995–2032 as well as for all 19 years of the Metonic cycle.
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Associated articles
Elusive Easter
The Moon and its Phases
The Moon and Its Phases
The Moon must have made an incredible impression on the first members of the human race. Apart from being the brightest object in the night sky, its constantly and regularly changing shape may have led to the invention of the first calendars. This article describes the evolution of the calendar and how to predict the moon's phases.
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Associated articles
Elusive Easter
The Metonic Cycle
Monitoring and Intervening
Trainers watch student behaviour so that they can decide when students need their help. Learn how to decide on the right level of intervention - one of the skills that trainers find most difficult to get right. (PDF, 1 page, 11KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Motivating
Understanding people's wants and needs - or motivation - is very important in understanding individual and organizational behaviour. Learn about the factors that affect motivation, Herzberg's Two-Factor Theory, Maslow's Hierachy of Needs, the power of words, 18 motivation strategies, and relevant quotes. (PDF, 4 pages, 21KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
MWLS Icebreaker Manual
The MWLS Icebreaker Manual comprises over 100 icebreakers, exercises and brain teasers and - where appropriate - variations, solutions, handouts, support materials, learning points, graphics, programs and video clips. The icebreakers cover: Awareness, Communication, Creativity, Facilitation, Games, Grouping, Introductions, Management, Puzzles/Problem Solving, Reinforcement, Working Together. This resource is available both online and as a CD-ROM. If you have already bought the CD-ROM, and you decide to take out a Gold subscription, we will automatically credit you with learning credits to half the current value of the CD-ROM. Also see our list of icebreaker books.
Get unlimited lifetime access to the 'MWLS Online Icebreaker Manual'.
Buy the 'MWLS CD-ROM Icebreaker Manual'
MWLS Resource Collection
The Online MWLS Resource Collection includes all the resources that are described on this page — over 100 resources including articles, handouts, learning materials, programs, spreadsheets and other tools.
Get unlimited lifetime access to the 'MWLS Online Resource Collection'.
Paired Comparisons
Paired Comparisons is decision making and prioritizing tool. In addition to a description of the tool, and an example of its use, there is also an embedded program which will take out much of the hard work in using the tool. (HTML, JavaScript, 5KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Pairs
Getting everybody to work, one-to-one, with everyone else during the course of an event is one of those tasks which you think should be easy to arrange` but when you try to work out the pairings, the combinations never quite seem to work out. Working out the combinations can be a bit tricky, but don't despair - this resource gives all the combinations for 3-24 people. (PDF, 9 pages 54KB). Also see 'Seating Plans'. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Pareto Analysis
The Pareto Analysis is a graphical problem-solving technique that separates important causes from trivial causes. This learning resource covers the origins and principles of the Pareto principle (also know as the 80-20 rule) and gives detailed instuctions for constructing a Pareto Chart. (PDF, 4 pages, 39KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Policy Deployment
Policy deployment is a process for ensuring that a company's policies for quality, cost and delivery (QCD) are understood and implemented from the highest to the lowest levels in the company. It differs from objectives cascade in its ability to translate policies into relevant actions at all levels in an organization. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Preparing a Training Budget
One of the questions that has to be answered when a training plan is being put together is: ‘How much will the training cost?’, but working out the figures may not be quite as simple as it first appears. Learn about profit centres, how big a training budget should be, identify your budget items, determine the cost (including trainers and training courses), negotiate your budget. (PDF, 11 pages, 289KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Process of Training
This extract from Managing the Training Process decribes the training process and how it is integrated into the business process. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Questioning Techniques
Questioning is one of the most important of the techniques that trainers and facilitators need to master. Learn about the different types of question, techniques for asking questions, and how to avoid the questions which should't be asked. (PDF, 7 pages, 28KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Risk Attitude Questionnaire
This computerised questionnaire helps you identify how you feel about taking risks by identifying your risk type and attitude. (HTML, JavaScript, 3KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Scientific Management
Around the turn of the century, classical organisational theory was often combined with the theory of scientific management. Scientific management is most closely identified historically with the work of Frederick Winslow Taylor. His 'time and motion' studies in the early 1900s refined the rules of classical organization... (PDF, 2 pages 85KB). Also see Business and Management Books. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Seating Plans
One of the problems with the traditional U-shaped seating plans is that the participants are essentially sitting in one row and will only get to know the people either side of them - or only one other person if they are sitting at the end of the 'U'. One way round this is to change where people sit after the end of each session so that after a number of sessions they have sat next to every one in the group. (PDF, 4 pages, 48K). Also see 'Pairs'. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Service Seller's Master Course
A SiteSell eBook packed with hints and tips for selling services over the Internet.
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Skills Matrix
Record team skill requirements and existing skill levels using this spreadsheet. The spreadsheet then calculates the team and individual skill gaps. (Excel, 44KB). Also see our Bargain Training Books and our Training Process Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Statutory Redundancy Calculator
This is a short javascript program which you can use, at your own risk, to work out what your legal minimum redundancy payment would be. Uses data available September 2004. (HTML, JavaScript, 3KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Stress Management
Stress can be both positive and negative. In its negative form, it can lead to severe long-term consequences. This resource covers: the definition of stress, types of stress, symptoms, long-term effects, costs, causes, keeping stress to a healthy level and 21 stress management techniques. (PDF, 5 pages 13KB). Also see our Stress Management Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Task Analysis Program
Learn how criteria can be used to determine the content of a training programme. Also included is a JavaScript program that uses criteria to decide whether a task should be included in a training programme. (JavaScript, HTML, 10KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Time Beliefs
This resource invites participants to examine their reactions to seven commonly-held beliefs about time management. The views of time-management experts on these beliefs are also presented for comparison. (PDF, 2 pages 7KB). Also see our Time Management Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Time Management: 12 Top Tips
Is everything getting on top of you? Do find that the important things are getting left behind? This resource may not solve all your problems, but it does describe 12 proven time management techniques which will help you regain control of your life and work. (PDF, 3 pages 9KB). Also see our Time Management Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Trainers' Checklists
Four checklists to help you keep on track before, during and after your event: 1. Trainer’s Kit/Supplies for the Session, 2. Training Location Survey, 3. Pre-Course Checklist, 4. Post-Course Checklist. (HTML, 5KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Training as a Profession
Many trainers would like to develop their careers within the training profession. Although they enjoy training, they don't want to spend the rest of their working lives doing wall-to-wall training, so it is important to have training career paths. Also see our Training Book List. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Training in Foreign Languages and Cultures
Whatever our level of foreign language expertise, most of us still have a problem when faced with a class of foreign students. Of course, the problem is minimized if all your students speak excellent English, but often this is not the case. What is needed is a strategy for dealing with this situation...
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Training Networks
Many large companies are concerned they are 're-inventing the wheel' all over their organizations, with consequent duplication of effort and loss of efficiency. One solution is forming networks that allow learning to be shared across the business. This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Training Philosophy and Policies
In the same way that a business should have a philosophy and the policies to back it up, your training organisation should also have clear values and the means for meeting its objectives. This resource is an example of a training philosophy and policies that were created for a multinational organisation.
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The Use of Competencies in Employee Development
Much has been written and a lot more has been said about competencies - or is it competences? - resulting in considerable confusion about the subject. In this article you will learn what competencies are, how they differ from competences and how they can be developed and applied. (PDF, 11 pages, 57KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Using Flip Charts
One of the most important tools for facilitating meetings and group sessions is the flip chart. Like many aspects of training and facilitation, the secret of success lies in the preparation. This resource covers choosing a flip-chart stand, pads, fixings, pens and their preparation. (PDF, 3 pages, 10KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Using Managers and Others to Deliver Training
Ten to fifteen years ago most companies had large training departments to cover all the business's training needs. The size of these training departments was attacked by productivity drives, downsizing and increasing complexity of training needs. Many companies reacted to this by having managers and subject-matter experts deliver their training. Learn how this will affect your training strategy and the trainers' and mangers' roles. (PDF, 10 pages, 87KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Webmaster-Business Masters Course
A SiteSell eBook on how to build a home-based web design business.
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Weighted Voting
Weighted voting is useful for 'taking the temperature' of a group as it works towards consensus. This handout includes an example and covers what weighted voting is and how to use it. (PDF, 2 pages 59KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
What a Coincidence!
How many times have you heard people say, 'What a coincidence!' or, 'What are the chances of that happening?' - the implication being that some supernatural power must be at work. But in many cases the chances of 'unlikely events' happening are much higher than people think. This article will help you decide which events are likely and those which are very, very unlikely... (PDF, 3 pages, 9K). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
Why Children Have 'Vocabulary Explosions'
Bob McMurray, an assistant professor of psychology in the University of Iowa College of Liberal Arts and Sciences, explains why children experience a vocabulary explosion at about 18 months and how this relates to learning in general.
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Why We Learn From Our Mistakes
Psychologists from the University of Exeter have identified an 'early warning signal' in the brain that helps us avoid repeating previous mistakes.
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Writing Behavioural Objectives
This resource covers the definition, purpose and structure of behavioural objectives as applied to learning situations. (PDF, 2 pages, 8KB). This resource is part of our Online Resource Collection which you can access when you join our Gold Membership Programme.
